INTERNATIONAL RETURNS AND EXCHANGES

International Returns and Exchanges

At Rumble Strip Garage, we value our international customers and want to ensure your satisfaction with our products. We understand that sometimes returns or exchanges may be necessary, and we've outlined our policy below to make the process as convenient as possible.

Returns Policy:

  1. Eligibility: We accept returns on eligible products within 30 days of delivery for international orders. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

  2. Return Authorization: Before returning any item, please contact our customer support team at shop@rumblestripgarage.com to request a return authorization (RA) number. Returns without a valid RA number may not be accepted.

  3. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of your items.

  4. Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within [number] business days, excluding any shipping charges. Refunds may be subject to currency conversion fees or exchange rate fluctuations, which are beyond our control.

Exchanges Policy:

  1. Eligibility: We accept exchanges on eligible products within 30 days of delivery for international orders. To be eligible for an exchange, the item must be unused, in its original condition, and in its original packaging.

  2. Exchange Authorization: Before initiating an exchange, please contact our customer support team at shop@rumblestripgarage.com to request an exchange authorization (EA) number. Exchanges without a valid EA number may not be processed.

  3. Exchange Process: Once you have received your EA number, you can place a new order for the desired item. Return the original item following the returns process outlined above. Upon receiving and inspecting the returned item, we will process a refund for the original purchase.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery. We will work with you to provide a replacement or refund, depending on product availability and your preference.

Contact Us:

If you have any questions or require assistance regarding international returns and exchanges, please don't hesitate to contact our customer support team at shop@rumblestripgarage.com. We're here to assist you and ensure a smooth process.

Thank You for Choosing Rumble Strip Garage:

We appreciate your business and trust in us to deliver high-quality automotive products worldwide. We strive to provide you with the best in automotive lifestyle and are committed to your satisfaction.